Credit account in the black but i can't release the money

Prichar
Contributor
Contributor

After a eBay dispute i was given a refund to my credit account . This meant that i had a surplus amount of money in the account. I can not release that money. I can't use it on eBay as they no longer accepting my paypal credit . So the money is stuck . Any ideas ?

Login to Me Too
1 REPLY 1

PayPal_Tricia
Moderator
Moderator

Hi @Prichar

 

Sorry to hear of the concern. If PayPal Credit was used to send the payment, the money would be refunded to PayPal Credit. If you've already paid your PayPal Credit balance, the refund is usually applied to the next PayPal Credit transaction. You can also reach out to PayPal Credit to request the refund is cashed out. 

 

I hope this information helps!


Thanks, 
PayPal_Tricia

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.