Cannot use the app anymore

Tina288
Contributor
Contributor
Since I have an iPhone SE it’s not possible to load the app on my mobile. I always have to open the App Store, search for the app and click there on open…what can I do to get the app on my mobile again?
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2 REPLIES 2

Narendar1
PayPal Employee
PayPal Employee

Hi @Tina288 

Thanks for reaching out on our Community Forums! I understand your unable to use the PayPal app on your phone. I would recommend you to please uninstall and reinstall the app and also clear cache and cookies of your phone browser and your good to use the app. If you still end up with the error, please login and contact us so we can help you further. Thank you for your patience and understanding. 

Narendar1

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Tina288
Contributor
Contributor
Hey there is no possibility to uninstall the app because I have no app anymore. It’s only the possibility to go to the App Store and click „open“ for the App. I don’t know what’s wrong with the total app 🤷🏻‍♀️
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