Business account unable to generate invoice.

duydbMako
Contributor
Contributor

I created a business account and try to generate an invoice but It keeps saying: "Sorry, we couldn't create your invoice. Please contact our customer service team for any queries.". I've link my bank account and debit card.

Is this how Paypal works, Do I miss something?

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56 REPLIES 56

MattStefanik
Contributor
Contributor

This doesn't seem random or just a glitch affecting some of us.  I wonder what we all have in common.  You can't put it past them considering they just got exposed for changing their TOS to include a 3k penalty for things its users say online only to lie and say it was a glitch then put it right back in after things died down.  🤔

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TNSuperman81
Contributor
Contributor
Anyone having luck sending invoices today or is it still giving the error? Not sure how a huge company like PayPal could allow a technical issue this large to continue over 5 days now.
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Henry-GreenTeam
Contributor
Contributor

I am finding only my SCHEDULED invoices are not sending. Nor will a link allow the customer to pay due to it being "SCHEDULED". My invoices going into SCHEDULED status when I set the invoice date for a future date and send it. It will NOT allow me to remove that SCHEDULED status once it is in. Is this what is happening for you and others? I was able to create a new invoice duplicating the SCHEDULED invoice data and sent that out today and deleted the "SCHEDULED" invoice it replaced. That worked as my work around. I am going to have to replace all my SCHEDULED invoices and no longer mark them for a future date.

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TNSuperman81
Contributor
Contributor

I cannot schedule, update or send any invoices. The issue continues today. I am thinking of just switching to Payoneer because I am tired of these games from PayPal. 

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Tara00712
Contributor
Contributor

Is that accessible worldwide?

 

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Tara00712
Contributor
Contributor

mine was not scheduled and they were still not sending I was receiving the same error 

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Tara00712
Contributor
Contributor
I'm still having the issue. This is how I get paid and im really stressed
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MattStefanik
Contributor
Contributor

CSMSolutions
New Community Member

Not working on my side. No matter what I write. Will have to use another service. Paypal is a joke.

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devana
Contributor
Contributor
Someone else said it worked after deleting all the text from Seller's Note. Maybe try that?
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