Hello @Klovesjamesy,
Welcome to the PayPal community and thank you for your post!
I am sorry to know that you're facing issues while claiming the rewards. Based on the information that you've shared, it seems like this might be due to technical issue on the website or the app. In this case, you can certainly try again using different browser or by clear cache and cookies to see if that resolves your issue. If you need any additional assistance on the process, you can reach out to our customer support by clicking 'Contact' at the bottom of any PayPal page.
Regards,
Ayesha
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