Star TSP654II Bluetooth printer fails printing Zettle receipts

[Kuback]

My Star TSP654II Bluetooth printer fails to print Zettle receipts when it gets to the order number block. If I change its Zettle setting to "fast" mode, it prints the order number properly. This printer prints Order Tickets fine and passes all the diagnostics I can throw at it. As a comparison, if I use my old SM-S220I portable printer, the receipts are printed properly with the order number printed in a gray block. The TSP654II is using Star Mode Emulation, while the S220I uses ESC/POS Emulation. Has anyone run into this?

[PayPal_Ayesha]

Hello @Kuback,

Thank you for your post and welcome to our Community Help Forum! I am sorry to know about the issue to print the Zettle receipts. To know more information with your concern, please reach out to our concerned team by select right options from the blue banner on the top of the page from this website. 

Regards,

Ayesha