Shipping charge not added to invoice
boomhauer
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Posted on
Jun-06-2022
06:23 AM
Just received an order from a customer, but the shipping charge wasn't added. Our shipping calculator is unchanged and shows the expected settings. Is this a one-time hiccup, or are there more orders w/o shipping charges to come?
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Shipping Label Issues
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Tax calculator
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PayPal_Marina
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Jun-10-2022
01:52 PM
Hi @boomhauer,
Thanks for your post. I'm sorry that the shipping charge wasn't added to one of your orders. For account-specific assistance, I'd recommend contacting our Customer Support team directly for this to be further investigated.
I hope this is resolved for you quickly!
- Marina
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