Hello @Docsaibal,
Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent promotional offer. As the details of each promotion vary from offer to offer, I would recommend reviewing the Terms and Conditions of that specific promotion. There you'll find how the credit is applied and when it's received. If you're still running into issues after that, I'd recommend reaching out to our Customer Support teams for further assistance by clicking "Contact" at the bottom of any PayPal page.
Good luck!
- Jon K
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