I would ask them about it through the PayPal Message Center. You won't get an instant response, but at least you don't have to wait on hold. You'll get a notice when they reply and you can then respond accordingly. I've had good luck with this. Again, not instant, but definitely useful.
Somebody here might be able to help you with it, but they'll need account specific info and that's typically best done through the message center in my experience.
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