Paypal Mastercard decline after entering correct PIN
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Why does my PayPal Mastercard sometimes default to request a PIN in a physical shop (for example for a £20 transaction), then when I enter the correct PIN the screen on the card reader refreshes and asks for me to re-enter the PIN. I do that for the second time and it then declines the payment. I have many £thousands in my PayPal account and the card is linked to a bank account and bank card both with money in. So what is the reason for the decline? Any ideas? Otherwise it usually works fine.
- Labels:
-
PayPal Cards
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, @joewakeford80. That's a very good question. Thanks for adding it here on the PayPal Community Forum.
The likely reason you're being asked to enter your PIN is due to regulations instituted a few years ago that require transactions to undergo Strong Customer Authentication (SCA) and/or 3-D Secure authentication (3DS). It's also possible some information may be out of date, and checking your PayPal account Wallet and/or Profile may address that.
One of PayPal's highest priorities is security, but we apologize for any inconvenience if a card is declined when you are using it. The amount of funds in your PayPal account balance would not be a factor in this situation. Please check out https://www.paypal.com/smarthelp/article/faq3854 for more information.
I hope this is helpful. Thanks for being a part of the PayPal Community.
Sincerely,
Michael
PayPal_Michael
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for your reply, however, the SCS and/or 3DS requirement doesn't explain why the behaviour results in a decline every time a PIN is requested.
The PayPal account is used for business and is rigorously kept up to date. So this is a mystery. Any other thoughts?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We are using this card in the Czech Republic.
Situation 1: card requests PIN for a transaction over 500CZK
- APPROVED
Situation 2: card requests PIN for a transaction under 500CZK
- DECLINED (always)
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Link PayPal to debit card in Wallet Archives
- I can't pay online shopping by a specific credit card in Transactions Archives
- What happened to humans? in Security and Fraud Archives
- haven't received 2 smaller deposits from paypal even after entering correct bank details in Wallet Archives
- Cant link and confirm card after entering and incorrect confirmation code 3 times in Wallet Archives