Paypal Giving Fund enrollment error

Future_Proof1
Contributor
Contributor

When I try to enroll in Paypal Giving Fund I get this "You need to confirm your charity's PayPal account. Once your account has been confirmed, you'll be able to enroll in PayPal Giving Fund."   But when I click "Confirm your Account" it says: " We're sorry, something went wrong.  We're having trouble accessing your confirmed charity account. Please contact customer service and we'll help you fix it."

 

Please help on this as i am trying to use our account for Paypal Giving to enroll and the error above shows up.

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @Future_Proof1

Welcome back to the Community!

I understand you're trying to enroll in the PayPal Giving Fund and it's not going well. I'm sorry to hear that. You can find the contact information for the PayPal Giving Fund teams on our Help Center. You can also contact Customer Support by clicking 'Contact' at the bottom of any PayPal webpage. 

I hope this is resolved soon!

- Meghan


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