PayPal want me to pay for return shipping to China.

justice4me
Contributor
Contributor

Hello All,

Firstly apologies for a question which may of been asked a thousand times..!

I still can't find the answer.

Here goes.....

I purchased 20X wash mit cloths from Ali Express..

Paid and invoiced for 20 in quantity.

 

On delivery I only received 7 items not full 20.

I messaged and sent pictures to the seller asking for the remaining items to be sent. He has said they have been sent..!

Obesely NOT. I explained and sent pics of quantiry    opened a case with Ali Express stating items not all been sent and sent pics etc etc,

They  also said just return products I asked for a refund for the quantity not sent...!!!

seller refused..

asked PayPal sent all evidence of quantity and pictures.

now PayPal say send items back.

PayPal want me to pay for the return postage to China. item price was around £12.00.

Why should I have to pay for someones else **bleep** up..?

and loose money to return an item..! postage is estimated at around £4-5.00

any help appreciated.

TIA.

 

 

 

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1 ACCEPTED SOLUTION

Accepted Solutions
Solved

Toevsl
New Community Member

Call PayPal directly and speak to a live person.  I had the same issue, however, when I spoke to a live person, they refunded the money without a problem. 

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1 REPLY 1
Solved

Toevsl
New Community Member

Call PayPal directly and speak to a live person.  I had the same issue, however, when I spoke to a live person, they refunded the money without a problem. 

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