PayPal here error: when entering a note for a transaction when charging a customer the note (description) no longer shows up on the PayPal receipt email I get. This is making our bookkeeping immensely difficult right now. I need to see the note/description entered so me and the bookkeeper know what that payment was for. Example - I render a training session with a client and I put in: Student Name - 1 on 1 - Coach Name. This note would normally show but for the past 7-10 days or so it doesn’t work anymore. The note is available in the PP Here app but it’s not showing on the receipt email I get. Please help. We have a giant event coming up in a week and need this working or else it’ll be complete chaos when we do over 250 transactions at our biggest camp of the year.
Thank you for contacting the PayPal Community Forum and welcome as a new member!
Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise.
