Hello @elenitagelua,
Welcome to PayPal Community! I realize you may not have been able to receive a promotional offer. I know this can be concerning. Generally, most promotions have terms and conditions associated and may not be eligible. Alternatively, if you fit the criteria and have still not been able to receive the promotional offer, it could be possible that the promotion is at capacity and is no longer being offered. Kindly review the details pertaining to the offer for further details.
I hope this helps!
Iris
If you find this post helpful, feel free to provide kudos or accept a post as a solution to help make our community better.
