Charged Twice with Pay In 4

[Keybae]

Hello! I was buying a pair of shoes online and decided to use the Pay In 4 feature, after going through all the prompts of what to use to pay etc, the website took me to one more page where I could click a button that'll confirm my order but I noticed I had the wrong sized shoe in my cart, so I went back and edited it to the right size then went through all the prompts again then finally clicked confirm. Later on, I checked my bank account and I've been charged twice with the Pay In 4 service. It's been 11 days since this has happened, the double transaction has disappeared from my account so I only have the one transaction of being charged $50 once but in my bank account, I can still see the double transaction still with one saying Pending. Is there anyway to get this $50 back?

[Keybae]

This is all resolved now! 🙂

[PayPal_Joy]

Hi @Keybae,

I'm sorry to hear that there was a second charge pending on a Pay in 4 purchased. I can certainly understand how concerning this would be. The second charge is generally a pending authorization. You can learn more about pending authorizations by visiting the Help Center article here.

I'm glad to hear that your issue has been resolved!

If you ever need additional assistance, I suggest contacting our Customer Support by clicking 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

I hope this helps!

[Deadstitch]

How did this get resolved?  the same thing JUST happened to me, and i either want that extra charge to apply to the balance, or i want it refunded.

Did it resolve naturally, or did you have to contact PapPal about it?

[Keybae]

I just waited mine out and eventually I got the refund in my bank account.