Cant redeem 10 dollar reward

tristanturner2
New Community Member

Hi! I keep getting an email telling me that I have a 10 dollar reward waiting for me to be redeemed. But when trying to redeem it, I receive an error message telling me I've already claimed it or I'm not eligible. I have not redeemed the award and I would like to think I wouldn't be continuing to get emails if I did nor would I be getting the emails if I weren't eligible. Anyone have any ideas? 

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