Authorisation in progress with pay in 3?

[lunamay1]

Hi, so PayPal is saying authorisation in progress when I tried to use PayPal pay in 3 but the merchant site doesn’t recognise that I used Pay in three and wants me to pay again when I try to complete the order on the site. PayPal took the money too early but now I don’t know how to get it out of PayPal. Any advice would be appreciated, thanks

[PayPal_RebeccaN]

Hey @lunamay1, 

Welcome to the PayPal Community Forum! 

When making a purchase with PayPal Pay in 3, we will place a pre-authorisation hold on your chosen card for an amount equal to the initial payment or one-third of your total purchase amount.  

This will show as a pending authorisation in your PayPal account activity and also in the bank account of the card linked to your PayPal account.  Once you complete your purchase with PayPal Pay in 3 and the merchant ships your goods, the pending authorisation will be removed and the initial payment will be withdrawn from your card.  

If you do not complete your PayPal Pay in 3 transactions, the pending authorisation will be automatically voided by PayPal within 24 hours of the pre-authorisation hold.

More information can be found here: Pay in 3 Help

I hope this helps! 

Rebecca

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