' xxx xxxx has issued you a refund

[jamesrg]

I received a message from PayPal about an order I placed being cancelled, the headline (I won't say the company name) said 'xxxxxxxx have issued you a £xx.xx refund'.

Tt all matched with what I paid and the from address looks to be legitimate.

This was a genuine order I placed but I can't find any transaction history when I log into PayPal, and no responce from the company when I email/call them.

However PayPal does appear on my bank statement with the amount going out but no sign of a refund after several days.

What I don't understand is where the money is, the money came straight from my card (not PayPal balance) but there is no record of the transaction when I log into my PayPal account.

Any help appreciated.

James

[kernowlass]

@jamesrg 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212