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where do i find the VOID tab to void an online order?

SOLVED
ownhomedog74
Contributor

where do i find the VOID tab to void an online order?

Where is the VOID tab located on the activity page so i can void an order that is pending? I have tried multiple times to reach the seller with no answer

1 ACCEPTED SOLUTION

Accepted Solutions
kernowlass
Esteemed Advisor

Re: where do i find the VOID tab to void an online order?

@ownhomedog74 


You can only cancel a pending payment if its gone to a non existent email address and has a cancel option as the payment can't ever complete.

If its gone to an email address that does exist but not yet linked to a paypal account then as long as its not claimed by that email address (by them setting up a paypal account) then it will be time out 30 days post payment.

If its pending awaiting authorisation to a company then you ask the company to cancel your order and not to capture the pending payment...then again it will time out 30 days post payment.

If its a pending echeque then once its cleared you can ask the seller to refund it back to you as you can't cancel a pending echeque.

Lastly if it completes then you can open a dispute for non receipt of item OR not as described (for more info read buyer protection).


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

1 REPLY 1
kernowlass
Esteemed Advisor

Re: where do i find the VOID tab to void an online order?

@ownhomedog74 


You can only cancel a pending payment if its gone to a non existent email address and has a cancel option as the payment can't ever complete.

If its gone to an email address that does exist but not yet linked to a paypal account then as long as its not claimed by that email address (by them setting up a paypal account) then it will be time out 30 days post payment.

If its pending awaiting authorisation to a company then you ask the company to cancel your order and not to capture the pending payment...then again it will time out 30 days post payment.

If its a pending echeque then once its cleared you can ask the seller to refund it back to you as you can't cancel a pending echeque.

Lastly if it completes then you can open a dispute for non receipt of item OR not as described (for more info read buyer protection).


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post