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where did my money go

New Community Member

where did my money go

Please help me. I have been using paypal regularly and had the same home page come up for many years. Today, after receiving an email that I received money, I clicked on the link provided and it said the page doesn't exist. Then, when I went to the website I have gone to for years, all I see is something about credit and am completely unable to find where my money is because I am not a part of any of their new programs. How can I find where to see my money so I can transfer it to my bank like I always have done?

 

2 REPLIES 2
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Esteemed Advisor

Re: where did my money go

@keepin23 

 

As you have not added your country to your community profile or said in your post then we can't help at the moment (Paypal varies a lot country to country).



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Moderator

Re: where did my money go

Hi @keepin23,

 

I'm sorry to hear about the difficulty you're having after receiving an email.

 

If you open a fresh browser window and type in www.paypal.com, does it lead you to the account as it normally looks?

 

If the email you received was a fake email, it's possible that you followed a link to a malicious site. I would recommend running a virus scan on your computer or any device you used to open that link. if a virus is found, please make sure that the virus is cleaned off the computer or device before using it to access PayPal, and change your password on your account from a different, uninfected computer as soon as possible.

 

I hope this helps!

 

Olivia

 

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