vr scam

[talaheyaaa]

i recently bought a vr on a website and soon found out it was a scam how can i get my refund?

[kernowlass · Accepted solution]

@talaheyaaa 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Rprendiville]

I realized I was scammed the minute the PayPal receipt had a different vendor name to the Oculus website I supposedly bought from. I had no opportunity to review the vendor name when I submitted the approval for payment, just the amount. That is unfair and enable the fraud. I did the right thing and opened a dispute straight away to let PayPal know there was fraud involved and they just closed it in mere hours. Almost like PayPal knows it’s fraud but won’t help. I have requested an appeal. The fraud website no longer accepts my user name and password.

[kernowlass]

@Rprendiville 

Would help if you said which dispute you opened?

However if it was closed within hours then odds were you opened a dispute for unauthorised transaction?

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

[Rprendiville]

Yes , you are correct. It was for an unauthorized transaction. But that is what I thought would be the correct thing to do based on their help FAQs. As far as I am knew I bought from Oculus and authorized Oculus. Only after the transaction happened did I get told it was some other party that I did not know or approve of. It’s plain fraud. I did the pay in 4 plan. Should I have known better? Yes. I fell for a known scam but I didn’t know what it was till after. I thought PayPal would disable fraudsters on their platform. Thank you for your help though.