unconfirmed email

munene
Contributor
Contributor

unable to confirm payment to my account because of unconfirmed email. I had deleted the email address as primary because i don't use it anymore. Right now i am unable to receive payments to my edited primary email i have to use the old one. how do i confirm these payments with my new primary email. please help

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kernowlass
Esteemed Advisor
Esteemed Advisor

@munene

 

Add the old email address back again and verify it.

If you can't do that then you will need to get back to your buyers and ask what it says next to the transaction in their paypal accounts either pending with or without a cancel option or completed....then post back.


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munene
Contributor
Contributor

The status is Pending

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munene
Contributor
Contributor

@munene wrote:

The status is Pending without option of cancelling


 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@munene

 

In that case it will time out 30 days post payment and they will get their money back again.

Up to them and you if they decide to pay again to the correct email address.


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