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unaccepted refund from resolution center

Member

unaccepted refund from resolution center

my refund has been cancelled it's unauthorized charges 

and paypal sees it as authorized ?????
so i tried to contact with support from Facebook,twitter says that they r not support and they won't help me so they told me to email them

i tried to email the support for now 3 weeks and i didn't get any respond until now ??? 

Help me please 

Note : i cannot call them by phone because i don't have enough credit for that