unable to use paypal

[richard223]

Has anyone been locked out of using paypal after they tried to complete a purchase?  Paypal asked for my photo id and a copy of a current bill after i was locked out of making purchases. Is that normal?

[kernowlass]

@richard223 

If you couldn't meet their request for i.d documentation then sadly yes.

[richard223]

But I did!  I sent them exactly what they wanted!!

[kernowlass]

@richard223 

Then appeal...

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.