transaction could not be processed

alphaotieno
Contributor
Contributor
Hi, I'm trying to withdraw via mobile money but it says "oops, your withdraw could not be completed. The transaction could not be processed. For more information please contact PayPal at https://www.paypal.com/ke/selfhelp/home. "
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1 REPLY 1

Dhen21
PayPal Employee
PayPal Employee

Good Day @alphaotieno

 

There are several factors why you are unable to withdraw money from your PayPal account. Could be a limitation placed on your account or you may need to go through a security check, so we can confirm your identity. Your debit card or bank account may not be eligible to process Instant Transfer or our security system may have detected unusual activity.

 

If the transfer to your bank account still doesn’t go through, try:
-Linking an eligible debit card and transferring money using this card.
-Linking a bank account and transferring money using this account.

*Though multiple attempts may still trigger the internal security program, I may suggest to try doing the transaction maybe after a couple of days.

 

Hope this helps.

Thank you and stay safe always

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