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jessielaine
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Posted on
Apr-30-2020
12:48 PM
I have money on hold and i am trying to add a tracking number to the order so i can get my money but the system won't let me...what do i do??
2 REPLIES 2
Sharingiscaring
PayPal Employee
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May-01-2020
07:22 AM
Hi @jessielaine,
Welcome to the PayPal Community!
Here’s how to add your tracking information or change the order status:
Click Activity near the top of the page.
Click the buyer’s payment.
Scroll to the bottom of the page, then click Add Tracking Info.
NOTE: If you don't see Add Tracking Info, click the See Details in Classic Site link.
Fill in the information, and then click Save.
If you don't see Add Tracking Info, look for See Details in Classic Site.
After you click Save, the buyer receives an email to let them know that you entered the shipment tracking information for this transaction (if applicable). The email includes the tracking number, order status, and shipping company.
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Welcome to the PayPal Community!
Here’s how to add your tracking information or change the order status:
Click Activity near the top of the page.
Click the buyer’s payment.
Scroll to the bottom of the page, then click Add Tracking Info.
NOTE: If you don't see Add Tracking Info, click the See Details in Classic Site link.
Fill in the information, and then click Save.
If you don't see Add Tracking Info, look for See Details in Classic Site.
After you click Save, the buyer receives an email to let them know that you entered the shipment tracking information for this transaction (if applicable). The email includes the tracking number, order status, and shipping company.
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
abbottz
Contributor
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Jul-20-2020
11:48 AM
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