sent a payment to a friend who can't access her account-how do I cancel?

k8tron
New Community Member

Please help.  I sent a payment to my friend's old email that's linked to a PayPal account she can't access.  How do I cancel the transaction?  It already says "completed" and not "pending."  Is there anything I can do?

 

TIA.

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2 REPLIES 2

angelshy150
Contributor
Contributor
Jusy cancel
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kernowlass
Esteemed Advisor
Esteemed Advisor

@angelshy150

 

You can't cancel a completed payment.

 

@k8tron

 

Firstly how did you send it, did you use the send money > family /friends option or what?

Secondly does your friend still have access to their old email address, only if she has she can re-add it and the funds should come with it.....You can have up to 8 email addresses on the x1 Paypal account.


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