send money using paypal credit account, not my bank or debit card

aliciarose66
New Community Member

trying to send emergency money to my daughter using my available credit on my pay pal credit. when i try to send the money it never asks for the preferred method, it is getting denied, i think because it's trying to use my debit card. it doesn't give me an option for pay pal credit?

Login to Me Too
1 REPLY 1

PayPal_Marina
Moderator
Moderator

Hi @aliciarose66,

 

Welcome to the Community! I'm sorry you're running into issues sending money to your daughter. I have included some information from our Help Center that provides some troubleshooting for what might be happening:

Why won't my payment go through?

If you need further assistance with this, feel free to contact our Customer Support team directly.


I hope this is resolved for you quickly!

- Marina

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.