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retract the payment/cancel it?

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retract the payment/cancel it?

Hi! On January 3rd, 2020 I send the amount 750 GBP to someone. However, this account doesn't use PayPal to send and receive money. She received a notification about the payment. While she has been notified about the payment, the money hasn't landed in her account as she hasn't connected her email address to her business PP account. I don't want to send the money anymore. Is it possible you can retract the payment/cancel it? Thanks

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Re: retract the payment/cancel it?

@khuloud1 

 

If its saying 'sent' then its gone as a friends/family payment and has successfully completed to an email address that is linked to a paypal account.


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Re: retract the payment/cancel it?

@khuloud1 

 

What does it say next to the transaction in your paypal account ie payment or sent OR unclaimed/pending???


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Re: retract the payment/cancel it?

It says money sent. Thanks for your swift reply. 

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Re: retract the payment/cancel it?

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Re: retract the payment/cancel it?

@kernowlass  hi! Is there any update regarding this subject? How can I get the money back to my account? I'd greatly appreciate your help. Thanks! 

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Esteemed Advisor

Re: retract the payment/cancel it?

@khuloud1 

 

If its saying 'sent' then its gone as a friends/family payment and has successfully completed to an email address that is linked to a paypal account.


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.

View solution in original post

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Contributor

Re: retract the payment/cancel it?

@kernowlass Great! Now how can I get the money back? The received account didn’t accept the notification. So, the money hasn’t landed in her account.
Esteemed Advisor

Re: retract the payment/cancel it?

@khuloud1 

 

It must have been accepted, if it wasn't it would have said pending/unclaimed.

 


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.