request money

lostlife99
Contributor
Contributor

i have a problem when i request money from some one .. he cant send it .. it telling him sorry we cant complete ur payment at this time .. but he can send others .. so what do i do ?

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1 REPLY 1

PayPal_Gwen
Moderator
Moderator

Hi @lostlife99,

 

Thank you for joining the Community! I'm sorry to hear you're having issues with receiving a payment. Based on the information you've provided, it actually sounds like the issue may be on the sender's end. If he or she was able to send a payment in the past but is running into problems now, it could be that he or she is encountering our security system. I would recommend advising the sender to reach out to us directly so that we can troubleshoot further.

 

Thanks,

Gwen

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