regarding refund issue

soniart
Contributor
Contributor

Hello Everyone,

I'm a merchant on etsy and selling my product all over the globe. 
I have received an order and it payment with it. But due to some reason i am unable deliver and want to cancel the order.
While making the cancellation and refund I'm facing some problem. I don't have balance in my paypal account. When i try to refund the amount it says that there is no balance in the account. But I didn't find any option to add money in my paypal wallet account since I'm handling account from India. 
How can I refund the party then?
If I try to make a new payment then it is showing that I'm purchasing or taking service from that person and it's not in the form of refund.
Please answer.

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1 REPLY 1

yogishivarishi
New Community Member

I am having exactly the same problem. Due to COVID-19 the venue needed to be canceled and we need to refund students. Please offer a solution Paypal!

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