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refunding whilst on hold

New Community Member

refunding whilst on hold

I need to refund one of my buyers but the money he sent through is on hold so it will not let me send the money back and i can't

add any money to my paypal wallet, what do i do to refund?

1 REPLY
Volunteer Advisor

Re: refunding whilst on hold

@biggsy1

 

Contact customer services and ask them to release the funds back to the senders.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.