refunding whilst on hold

biggsy1
New Community Member

I need to refund one of my buyers but the money he sent through is on hold so it will not let me send the money back and i can't

add any money to my paypal wallet, what do i do to refund?

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@biggsy1

 

Contact customer services and ask them to release the funds back to the senders.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.