I sold an item to a buyer in the USA but the item was lost so I tried to refund the buyer. Due to problems with my laptop I couldnt find the item on my Ebay account so I went into my Paypal account and refunded from there. My buyer said she hasnt had the full refund but I have refunded the amount I was paid. Because she was paying for GSP to USA I am guessing she did actually pay more than I received due to the shipping costs that I do not see or receive.
How do I resolve this
