refunded but not received

stillwaitingi
Contributor
Contributor

I purchased an item from a private buyer who agreed a refund this was taken from their bank account via an e cheque but has not been applied to either my bank account or PayPal account it just shows as pending rang e bay as PayPal says e bay the problem tried to contact PayPal but cannot speak to real person all I get is it will take a bit longer 10 working days this is ridiculous as cheques do not take 10 days to clear, I was promised the original payment would not be taken from my bank account IT WAS  what can i do to get my money anyone know how to speak to a REAL person

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@stillwaitingi 

 

Echeques take up to 10 working days in the UK.

https://www.paypal.com/uk/smarthelp/article/why-has-my-payment-been-sent-as-an-echeque-faq962?app=se...


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stillwaitingi
Contributor
Contributor

it is 10 days since it showed a pending and still shows as pending i have contacted e bay twice but i really don't know what else i can do both e bay and PayPal keep passing the buck

 

I feel really cross over this

 

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@stillwaitingi 

 

10 working days is not the same as 10 calendar days.


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stillwaitingi
Contributor
Contributor

I am aware it is 10 working days and that is different to 10 days however it is 10 Working Days it has been pending 12 days in total counting weekend

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