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New Community Member

refund

I am trying to get a refund on my last transaction. When I go to summary or activit y there is no contact info there.

1 REPLY 1
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PayPal Employee

Re: refund

Hi @mommawade1

Thank you for raising your concern through our community forum.

You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund.

You can request a refund up to 180 days after you pay for your item. If you sent a payment, but it's still pending, you can cancel it on your Activity as long as you see the "Cancel" button next to it. If the payment isn't claimed within 30 days, it will be automatically refunded to you.

Here’s how to find the seller’s contact information to request a refund:
1. On the Summary page select the transaction you want to cancel.
2. Use the contact information to send the seller an email.

If your seller doesn’t agree to refund your money, you may be able to open a dispute in the Resolution Center if you didn’t receive your item or you received something that doesn’t match the seller’s description. We'll help you run after your money.

Hope this helps. Stay safe!