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refund

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Contributor

refund

i sent a payment to an email and the recipient said they haven't seen the funds in their PayPal account and now im trying to get a refund but they keep telling me they can't see the payment. Im trying to figure out what to do
4 REPLIES 4
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Contributor

Re: refund

After sending the payments i found out I was getting scammed and now it seems like I can't get any help from PayPal to resolve this situation. The person says they haven't received the funds so they can't issue me a refund. They were trying to get me to have PayPal release the funds to him but I said no
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Esteemed Advisor

Re: refund

@nbp2900 

 

HOW did you send the money ie which paypal option did you use?

Is it saying completed / pending or sent in your paypal account?

HOW did you fund the paypal payment ie which funding source.


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: refund

Its saying completed and i funded it through my bank account
Esteemed Advisor

Re: refund

@nbp2900 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.