refund problem

Esther701
Contributor
Contributor

Hi, I received a refund, but my primary email address was not confirmed at that time so I cannot receive the email of the refund. I changed my primary email but I still not received the refund. How can I receive the refund?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Esther701 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded it will automatically go back to that bank account or card. Paypal say allow 30 days although its normally much quicker than that, country dependent.




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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Esther701 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded it will automatically go back to that bank account or card. Paypal say allow 30 days although its normally much quicker than that, country dependent.




Advice is voluntary.
Kudos / Solution appreciated.
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Esther701
Contributor
Contributor
Actually, they sent me money from their paypal account. I didnt pay with paypal account for that product, but received the refund from paypal. Thank you dor your consideration.
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