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refund onto a credit that has been cancelled

mark842
Contributor

refund onto a credit that has been cancelled

I have been sent a refund back to a credit card on paypal that has been cancelled due to being stolen, where the money go instead??

1 REPLY 1
kernowlass
Esteemed Advisor

Re: refund onto a credit that has been cancelled

@mark842 

 

If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
If its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Failing that it may bounce back to your balance, allow 14 working days and if no show contact customer services for a trace.


Advice is voluntary.
Kudos / Solution appreciated.