refund, locked out of account, can't access funds

[Spudrz]

My friend claims he/she is locked out of account I sent funds to. Told me to ask for a refund and send to new account. What should I do?

[kernowlass]

@Spudrz 

Depends how you sent the funds ie which option did you select on sending the money AND how did you fund it ie which linked funding source?

[kernowlass]

edited