refund has shown up on my activity but not on balance

[flavvvv]

i had bought some concert tickets throughout PayPal however the band had to cancel and the company i had bought them on had issued refunds. It shows the refund has taken place on my activity but is not on my PayPal balance? it should of have been refunded on the 23rd of october. the company won't reply to any of my messages and ive tried to file an invoice but because it says its been refunded to me i can't file one. What do i do?

[sharpiemarker]

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@flavvvv wrote:

i had bought some concert tickets throughout PayPal however the band had to cancel and the company i had bought them on had issued refunds. It shows the refund has taken place on my activity but is not on my PayPal balance? it should of have been refunded on the 23rd of october. the company won't reply to any of my messages and ive tried to file an invoice but because it says its been refunded to me i can't file one. What do i do?

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https://www.paypal.com/uk/smarthelp/article/where-is-my-refund-faq1212

[kernowlass]

@flavvvv

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.