"Unclaimed" payment submitted but not received

[aprilbeads13]

Hi y'all, I'm hoping one of you will be able tyo explain what "unclaimed" means about a payment I made wich is evidently not showing at all on the recipient's end. I have a call in to Pay Pal, but if anyone can resolve it faster, I'd be mosr grateful. Thank you ver much!

April

[kernowlass · Accepted solution]

@aprilbeads13 

Unclaimed either means someone has made a spelling error on the email address used to pay OR the recipient hasn't added or confirmed that email address on their paypal account.

[aprilbeads13]

When I, the payer, saw my item hadn't shipped because payment wasn't received (though I'd submitted it). I contacted PayPal. They determined that the email address provided by eBay was not associated with any PayPal acct.

I then contacted vendor and asked him/her to confirm that eBay had their correct email. Unfortunately vendor was unable to comprehend my simple instructions, given step-by-step and in several patient ways (I teach ESL pro-bono, ergo have LOTS of practice) and sale was never completed.

I just hope vendor gets it figured out, somehow. I felt sorry for them but had to abandon efforts and return to productive work.

[kernowlass]

@aprilbeads13 

Send them this........

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?

[aprilbeads13]

This sage advice is very much appreciated. THANK you. Wishing you and yours happy, healthy holidays... AFR