pre-approved payments

Tezza12
Contributor
Contributor

My pre-approved payments with JVZoo are no longer showing up in the new layout.

The "Manage Automatic Payments" does not list them.

Please help.

Am I missing something.

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3 REPLIES 3

PayPal_Rachael
PayPal Employee
PayPal Employee

Hi @Tezza12,

 

Thanks for posting in relation to this.

 

If you are no longer seeing a merchant in this section it may be that your agreement with them was cancelled or they changed the name that is to be displayed for their customers. I recommend reaching out to the merchant directly. They should be able to confirm this situation for you. 

 

I hope this helps. 

Rachael 

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arrianmto
Contributor
Contributor
Hi. What if I've already contacted the merchant and I could I see that my paypal account is still being linked but I couldn't update or reactivate on my paypal account.
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PayPal_Randy
Moderator
Moderator

@arrianmto,

 

I recommend contacting our customer service teams for further assistance if you're still seeing this issue on your end.  You can click 'Contact Us' at the bottom of any of our pages to get a phone number to reach us at, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). We would be happy to take a look at what options might be available to you.

 

- Randy

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