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please help i didn't received my item


please help i didn't received my item

I already use the resolution center to ask for a refund.

they closed the case and say the account that I pay money to unauthorized and they can't refund.

now it 15 days later item still not sent to me I want to report the problem to resolution center 

but message say "

Unable to complete your request

You've already filed a case for this transaction. Visit the Resolution Center to view the status of your case.


what do I do I just want my money back.

Esteemed Advisor

Re: please help i didn't received my item


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

Advice is voluntary.
Kudos / Solution appreciated.