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please check my last transaction 98G48860U05903120 why did customer service close the ticket?

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please check my last transaction 98G48860U05903120 why did customer service close the ticket?

please check my last transaction  why did customer service close the ticket? and kept it unsolved ?! please i can't see the last transaction from my friend from italy the payment received already but i don't see in my balance please fix that ! and what's the problem here ? why these problems happen a lot vemo doesn't have same problems??