permanent account limition

[Afvilan]

I received an email limiting my permanent account, saying that I will not be able to use PayPal services anymore, only that I have a balance in my account, I was wondering if I will be able to transfer to my bank account?

[kernowlass]

@Afvilan 

1. Are you sure the email was genuine and not a spoof?

2. Have you checked in your paypal account to see if the message is in there?

3. If you can withdraw the funds then go ahead.

4. Did they say anything in the email about allowing you to withdraw funds after 180 days? 

[Afvilan]

the email was genuine, and the same message that I can't use PayPal anymore is on my PayPal too. the funds say I can only cash out in 180 days. if so, is there no solution for my account? will PayPal also send this message after 180 days?

[kernowlass]

@Afvilan 

If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.