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pending payment?

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Contributor

pending payment?

back on may 20, i sent a friend a couple dollars. all well and good, but for some reason she didn't get an email or anything. ok, i check, it was pending. weird, i sent it directly from my balance here on the site. she still hasn't gotten it, so i check again today, and it's still pending on my end. i had the funds available in my account, so i don't get why it won't go through.
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Esteemed Advisor

Re: pending payment?

@happilyobsessed 

 

If the payment you sent is pending, it means that the recipient hasn't claimed or accepted the money or it is something else going on or some glitch.

 

It could be because of this:

Policy updates and user agreement changes to Personal PayPal accounts

 

Ask your friend to call customer service:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Call early, during business hours, west coast time to try to get a US rep. Say "Live Agent" to the automated recording.

 

Or private message via social media:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂