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If the payment you sent is pending, it means that the recipient hasn't claimed or accepted the money or it is something else going on or some glitch.
It could be because of this:
Ask your friend to call customer service:
Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Call early, during business hours, west coast time to try to get a US rep. Say "Live Agent" to the automated recording.
Or private message via social media: