paypal asks for tracking number that i DONT have

louie__bb
Contributor
Contributor

i have a case opened as a guest so i cannot access any information from my account and the only info i have is what paypal emails me. im trying to get a refund for a product i sent back to seller two months ago. i only have a paper from post office that proves that i send a package but paypal asked me for tracking number, otherwise they dont want to give me a refund. my problem is, post office didnt give me any tracking numbers and i dont know how to send a photo of that paper i got from post office as i dont have access to my case

is there even a way for me to get that refund or am i unlucky? it was over 60$...

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1 REPLY 1

PayPal_Donna
Moderator
Moderator

Hello louie__bb,

 

Welcome to the PayPal community and thank you for your post.

 

Usually if you return an item we would advise you to use a recorded method of delivery to show the item was delivered back to the seller.

 

This way you would have been covered under our Buyer Protection Policy. 

 

You will find more details regarding this here.

 

-Donna

 

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