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payment sent but not received

mxr_uae
New Community Member

payment sent but not received

hello, hope all are well

 

I have sent a payment and it was deducted from my card, but it is not received from seller side, he said it is pending because I sent to buy something not to family

 

how I can resolve the issue?

1 REPLY 1
kernowlass
Esteemed Advisor

Re: payment sent but not received

@mxr_uae 

 


If its marked as completed in your Paypal account then you have paid. The fact its pending on the sellers account is between them and Paypal.
Funds for new sellers are held for 21 days but released more quickly if they provide a tracking number (delivery + 1 day).

Even if the funds were withdrawn to their bank account they are still obliged to issue a refund if they lose a dispute. The hold is to protect Paypal from bad sellers that refuse, meaning Paypal may have to refund the buyer instead putting the sellers account into negative until they pay Paypal back.

If they refuse to send item/service then you could file a dispute for non receipt.
That may impact their paypal account in some way if they continue doing so.

Send them this link.
https://www.paypal.com/us/brc/article/funds-availability


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Kudos / Solution appreciated.