payment on hold

njay06
New Community Member
hi. I am a new seller and I understand the payment on hold process however what I don't understand is the buyer received the parcel on Thursday. I put tracking info on and the lady has put feedback on yet I still haven't received my money. why is this. the buyer has the item but I don't have the money I'm so confused. please can someone tell me how this is when the feedback was positive and I did everything asked of me. thanks
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