payment not going thru

smball2617
New Community Member

When I tried to make a payment to a friend, I got the message below. Why? What does it really mean?

 

smball2617_0-1620559776582.png

 

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2 REPLIES 2

Madhubala1
PayPal Employee
PayPal Employee

Hi @smball2617 

Thank you for your post.
I am sorry for the trouble caused. I can understand that you are facing an issue while making the payment. In this case, we are suggesting you to clear the caches/cookies and try to make the payment after 24 hours, so If there any technical glitch it will get lifted and the payment will go through.

I hope this helps.
Madhubala1

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kernowlass
Esteemed Advisor
Esteemed Advisor

@smball2617 

 

What countries are you both in?

Have you sent funds to them before?

What funding source are you using with paypal?

Is it confirmed.

Are you sending in the correct currency?

Are you funding it from your balance?

Can you give some more info?


Advice is voluntary.
Kudos / Solution appreciated.
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